Refund Policy
Last updated: June 17, 2026
1. Overview
Datablurai sells digital products in the form of usage credits ("Credits") that unlock additional scans and features. This Refund Policy explains when refunds are available and how to request one.
Datablurai is operated by KuangYuan Lin as an independent sole proprietorship based in Chiayi County, Taiwan. Credit purchases are processed by PayPal.
2. Digital Goods Are Non‑Refundable Once Consumed
Because Credits are digital products delivered instantly to your account, any Credits that have been used, consumed, or partially consumed are non-refundable. By completing a purchase, you expressly agree that delivery begins immediately and you waive any statutory right of withdrawal to the extent permitted by applicable law.
3. When You May Be Eligible for a Refund
We may issue a full or partial refund in the following situations:
- You were charged twice for the same purchase (duplicate transaction).
- Credits were never delivered to your account due to a technical failure on our side.
- An unauthorized charge was made on your payment method (subject to verification).
- Refund is required by applicable consumer-protection law in your jurisdiction.
Refund requests must be submitted within 14 days of the original purchase.
4. What Is Not Refundable
- Credits that have already been used or partially used.
- Purchases made more than 14 days ago.
- Dissatisfaction with detection accuracy where the Service performed as described.
- Failure to use Credits before any applicable expiration date.
5. How to Request a Refund
To request a refund, email our support team at:
Please include:
- The email address associated with your account.
- The order/transaction ID from your receipt.
- The reason for your refund request.
We aim to respond within 3 business days. Approved refunds are returned to the original payment method within 5–10 business days, depending on your payment provider.
6. Chargebacks
Please contact us before initiating a chargeback. Filing a chargeback without first attempting to resolve the issue may result in suspension of your account.
7. Changes to This Policy
We may update this Refund Policy from time to time. Continued use of the Service after changes become effective constitutes acceptance of the updated policy. See also our Terms of Service.